Agenda

Conference Day 1 | 29 May
Conference Day 2 | 30 May

08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address

ADVANCING MEANINGFUL REFORM

09:10

Opening Keynote: Implementing the new Quality Standards for Aged Care to better meet the increasing demands and needs of Australia’s ageing population

Adopting an agile and flexible approach to implementing the new quality standards
Balancing compliance requirements and the focus on quality care
Developing regulatory guidelines that support and encourage innovation in service delivery

09:50

Reflections on the Royal Commission into Aged Care Quality and Safety: an overview of what’s taken place so far and what to expect next
Ian Henschke, Chief Advocate, National Seniors Australia

Examining the expanding home care waitlist that has featured strongly in the initial rounds of hearing

Focusing on the evidence given regarding the need for greater and better quality training, especially dementia training

Challenges the Royal Commission will face once the interim and final reports are handed down

10:30

Morning Tea

FUNDING & FINANCING QUALITY CARE

10:50

Meeting the multibillion-dollar aged care funding gap to prevent systemic problems in our system
Dr Mike Rungie, Director, Global Centre for Modern Ageing and Member, Aged Care Financing Authority

Managing the volatility of funding in a complex and changing aged care system

Facilitating the transition to a hybrid user and supplier funding system

Minimising processing delays in assessments and funding approval in order to provide streamlined services

11:20

How providers can maximise ACFI and other government funding to deliver better quality aged care
Karina Peace, Group ACFI Manager, Japara Healthcare

Overview and impact of ACFI changes to date: what providers can expect in the 2019 budget
How aged care providers are responding to the new funding environment to remain financially sustainable
Potential impact of the Royal Commission on future funding capability and operational costs

CUSTOMER ENGAGEMENT, EXPERIENCE & CHOICE

11:50

Panel: Implementing accessible and responsive feedback systems to address key resident needs and concerns
Lynn Bailey, Executive General Manager, Fresh Hope Care
Saviour Buhagiar, Director Ageing, Uniting

Changing the way we listen and engage with customers and their families
Utilising resident feedback to change and improve the overall customer experience
Changing the industry culture to ensure a safe, trusting and open environment for residents to air grievances without fear of retribution

12:40

Networking Lunch

01:40

How to stand out and be recognised: Aged care marketing and customer engagement 3.0
Echo Beltsos-Russo, Executive General Manager Marketing & Communications – Aged and Community Care Services, Calvary Health Care

Conveying a broad choice of services across different mediums to attract more residents, their families and community
Developing a distinctive value proposition
Becoming a provider of choice: meeting and exceeding quality, safety and community standards

02:10

The road to understanding your customers: using market intelligence and analytics to make informed decisions
Tanya Reardon, Senior Manager, Marketing and Communications, BlueCross Aged Care

Analysing existing data to understand customer patterns
Talking to the market: conducting effective primary market research to gain a deeper understanding of customer needs
Customer experience: Using data and feedback to measure and improve CX

02:40

Afternoon Tea

03:00

Panel: How digital transformation in aged care is driving reform to improve quality and safety outcomes
Paul Berryman, IT Leader Aged Care, The Salvation Army Australia
Rob Mashiah, Head of IT Operations, Catholic Healthcare
Daniel Pettman, Chief Information Officer, BaptistCare NSW & ACT

Embracing technology-based care models to improve service delivery
How technology is driving better customer experience outcomes for residents by enabling greater choice and control in their care
Accessing innovative and affordable technology to improve resident safety and health outcomes

03:50

Chairperson’s Closing Address

04:00

End of Day One

08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address

PROVIDING SAFE & QUALITY CARE FOR OLDER AUSTRALIANS

09:10

Protecting older Australians in aged care at risk of elder abuse
Craig Gear, Chief Executive Officer, Older Persons Advocacy Network

Developing national elder abuse advocacy response protocols for a standardised approach
Creating a national decision-making system to support older people, especially those at risk of dementia
Mapping elder abuse referral and support pathways in each State and Territory to identify gaps that need to be addressed

09:50

Panel:Delivering better access and quality care to our regional and rural communities
Mark Sewell, Chief Executive Officer, Warrigal Care
Jenny Zirkler, Executive Care Manager, NVC Group
Associate Professor Maree Bernoth, Associate Professor in Nursing, Charles Sturt University

Accessing the $40 million in funding for regional infrastructure to deliver better aged care services in remote and regional areas
Incentivising quality aged care staff to undertake rural and regional placements
How technological innovation can be used to advance aged care services in rural and regional areas

10:40

Morning Tea

OVERCOMING SOCIAL ISOLATION

11:10

Building family and community connections to promote social inclusion and combat loneliness and social isolation
Tracy Silvester, Executive Manager, Envigor Home Care

Strategies to increase social inclusion and wellbeing of older Australians
Inviting families and the community to a range of well-planned activities, to promote social wellbeing and inclusion
Ensuring that residents never feel ‘trapped’ in their accommodation
The importance of funding activities to combat loneliness and improve aged care mental health outcomes

REFORMING CULTURE & OVERCOMING WORKFORCE CHALLENGES

11:50

Maximising the capability and capacity of the aged care workforce with limited resources
Renee Peterson, General Manager – Operations, People and Culture, Care Connect Group

Redesigning retention and recruitment solutions to attract the next generation of the aged care workforce
Providing ongoing learning, professional development and career progression opportunities for staff in a tight funding environment
Growing emerging talent and develop future leadership capabilities in an ageing workforce
Assessing the impact of potential Royal Commission outcomes on workforce resourcing and budgets

12:30

Building the capacity of the aged care workforce to care for people from Culturally And Linguistically Diverse (CALD) backgrounds
Jim Buultjens, Chief Executive Officer, Multicultural Aged Care Illawarra

Helping older people of CALD background to make informed decisions regarding their choice of aged care
Employing bilingual/bicultural staff to help residents from CALD background live independently and with dignity
Equipping staff with training and skills in culturally safe practices

01:00

Networking Lunch

AGED CARE RECRUITMENT & RETENTION

02:00

Making aged care an attractive career

Developing a workforce culture of respect

Making aged care a desirable career for tertiary graduates

Attracting more nursing graduates to address the shortfall in hospital internship placements

02:30

Aged care workforce recruitment: getting the right person for the job 
Jenny Zirkler, Executive Care Manager, NVC Group
Associate Professor Maree Bernoth, Associate Professor in Nursing, Charles Sturt University

Understanding the needs of aged care providers
Ensuring that the skillset of potential candidates matches the professional needs of the aged care provider
Understanding the importance of character, personality and cultural outlook in determining the right candidate for your organisation

03:00

Chairperson’s Closing Address

03:10

End of conference

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