Agenda

08:00

08:30

POST ROYAL COMMISSION: ADAPTING TO NEW QUALITY & SAFETY STANDARDS

08:40

  • Consumers at the centre 
  • Governance, leadership and culture – why they matter 
  • Regulation as the wind in your sails 

09:05

  • Workforce – The widening Crevasse that needs to be crossed 
  • Regulation – How not to be consumed by the avalanche  
  • Funding Redesign – The handholds that will help you scale the cliff face 

09:30

  • The Royal Commission landscape and industry stress 
  • What is stress? 
  • The devastating personal effects of stress 
  • Strategies to dissolve stress without trying to escape circumstances

09:55

  • Principles of Clinical Governance; 
  • Moving from an outdated to a contemporary clinical governance approach; 
  • Considerations for dignity of risk.

10:20

10:40

  • Critical reform issues to be resolved to adequately fund the future aged care sector 
  • Overcoming key risks in implementing quality and safety reforms post Royal Commission  
  • The imperative for improved wages, workforce training, recruitment and retention strategies for a thriving aged care workforce 

11:30

  • Sharing key findings on what the aged care industry needs to do to survive 
  • How can effective risk management systems and practices make an impossible task possible?  

11:55

  • Understanding the AN-ACC Funding Model 
  • Breaking down the different components of AN-ACC funding 
  • Using the AN-ACC Assessment Tool 

12:40

Interactive Roundtable Sessions 

01:40

Roundtable A: Recruitment and Retention in Australian Aged Care – Filling the Gap 
Tom Keenan, Regional Director APAC,  OET 
 
Roundtable B: Ensuring the safe, quality use of medicines and medication management in aged care  
Inas Karem, Managing Director & Consultant Pharmacist, EzyMed 
 
Roundtable C: Improving ICT Capabilities to drive improved quality of care outcomes for residents 
Annette Hili, General Manager ANZ, AlayaCare 
 
Roundtable D: Reporting on clinical quality, safety and risk outcomes to meet Aged Care Quality Standards  
Sharee Daniel, Account Manager, RLDatix 

02:50

MANAGING CLIENT SAFETY IN AGED CARE 

03:20

  • Keeping your outbreak preparedness plan up-to-date and making provisions for sufficient PPE, designating an infection prevention lead and regular infection control training for staff 
  • How we managed the winter wave of COVID-19 and influenza and reduced risk for vulnerable members  
  • Safety measures that we instituted for residents and visitors 

03:50

  • How the upcoming reforms may impact day to day operations in aged care organisations and what providers can do to prepare and adapt
  • Relevant operational risks in such an environment, including greater regulatory oversight, mitigations and response 

04:20

  • Collecting data on the quality of life experience in aged care  
  • Helping clients avoid and manage chronic illness to maximise the quality of life 
  • Promoting meaningful social engagement in aged care 

05:00

08:00

08:30

POST ROYAL COMMISSION: ADAPTING TO NEW QUALITY & SAFETY STANDARDS 

08:40

  • Consumers at the centre 
  • Governance, leadership and culture – why they matter 
  • Regulation as the wind in your sails

09:05

  • Workforce – The widening Crevasse that needs to be crossed 
  • Regulation – How not to be consumed by the avalanche  
  • Funding Redesign – The handholds that will help you scale the cliff face 

09:30

  • The Royal Commission landscape and industry stress 
  • What is stress? 
  • The devastating personal effects of stress 
  • Strategies to dissolve stress without trying to escape circumstances 

09:55

  • Principles of Clinical Governance; 
  • Moving from an outdated to a contemporary clinical governance approach; 
  • Considerations for dignity of risk. 

10:20

10:45

10:50

  • Industrial Relations and AN ACC 
  • Models of care and scope 
  • Is migration really a solution? 
  • Collaborating with local high schools and training providers to fill workforce shortfalls and skills gaps  

11:20

  • Activate medication assessments without wasting time on collecting information or double data entry 
  • Develop a clear view of clinical weaknesses with a targeted plan of action for medication improvements 
  • Enhance compliance with the ACQSC using real data in real time including benchmark comparisons 

11:45

  • Partners in care in the COVID era: ensuring the health and wellbeing of people in aged care while allowing for visitation in a safe environment 
  • Strategies to develop a stronger workforce that can consistently deliver quality care  
  • The role that the volunteer workforce has to play in aged care services 

12:15

  • Understand the process and what you need to do to prepare 
  • Explore common sentiments and attitudes based on independent research 
  • Identify key insights and areas of risk based on recent Accreditation reports and results

12:40

Interactive Roundtable Sessions

01:40

Roundtable A: Recruitment and Retention in Australian Aged Care – Filling the Gap
 
Tom Keenan, Regional Director APAC,  OET
 
Roundtable B: Ensuring the safe, quality use of medicines and medication management in aged care 
 
Inas Karem, Managing Director & Consultant Pharmacist, EzyMed 
 
Roundtable C: Improving ICT Capabilities to drive improved quality of care outcomes for residents
 
Annette Hili, General Manager ANZ, AlayaCare 
 
 
Roundtable D: Reporting on clinical quality, safety and risk outcomes to meet Aged Care Quality Standards  
Sharee Daniel, Account Manager, RLDatix  

02:50

MANAGING CLIENT SAFETY IN AGED CARE

03:20

  • Keeping your outbreak preparedness plan up-to-date and making provisions for sufficient PPE, designating an infection prevention lead and regular infection control training for staff 
  • How we managed the winter wave of COVID-19 and influenza and reduced risk for vulnerable members  
  • Safety measures that we instituted for residents and visitors 

03:50

  • How the upcoming reforms may impact day to day operations in aged care organisations and what providers can do to prepare and adapt 
  • Relevant operational risks in such an environment, including greater regulatory oversight, mitigations and response 

04:20

  • Collecting data on the quality-of-life experience in aged care 
  • Helping clients avoid and manage chronic illness to maximize quality of life 
  • Promoting meaningful social engagement in aged care 

05:00

08:00

08:30

MANAGING CLIENT SAFETY IN AGED CARE

08:40

  • Strengthening communication on-site, across the organisation and externally 
  • Identifying and responding to changes in residents due to extended periods of isolation 
  • Visitors – balancing resident mental health and exposure risks during outbreaks

QUALITY AND SAFETY IN RESIDENTIAL, HOME AND COMMUNITY CARE

09:10

  • Identifying the need for change 
  • Implementing a change management program 
  • Maintaining change momentum 
  • Evaluating your change management program 

AGED CARE SERVICE IMPROVEMENT

09:40

10:10

10:40

  • How improving nutrition and flavour can translate to improved quality of life and wellbeing for clients in aged care 
  • Overcoming unplanned weight loss through appropriate diets 
  • Addressing special dietary needs of people in aged care and ensuring they have a balanced diet 

WORKFORCE DELIVERING QUALITY AND SAFE CARE 

11:10

  • Achieving optimum staffing levels and mix to deliver quality aged care 
  • Upskilling nurses and increasing training to deliver a high level of care 
  • Providing continuous training and opportunities for career progression to aged care staff

12:00

01:00

  • Prevalence and impact of Vicarious Trauma in Aged Care and Community Services 
  • How to identify the Signs and Symptoms of Vicarious Trauma  
  • How to effectively manage Vicarious Trauma and reduce Psychological Injury 

CLINICAL GOVERNANCE, AUDIT, RISK MANAGEMENT AND COMPLIANCE

01:30

  • Making complex care manageable: identifying core issues that should drive care and decisionmaking 
  • Addressing continuum of care needs to provide quality care for older people  
  • Providing staff development training specialising in working with clients with complex care needs 

02:00

  • Building your board with the right experience to govern your organisation 
  • How an effective Care Governance Committee can ensure accountability for quality of care 
  • Developing a sound risk management framework that is regularly monitored and updated 

02:50

03:20

  • Tools and data that can assist with clinical governance in your organisation 
  • How the culture of your organisation is critical to supporting good clinical governance 
  • Ensuring ongoing monitoring and review of clinical quality and safety performance to identify areas of risk and support continuous improvement 

03:50

  • How to work with the Board to set a strong tone on risk for the organisation 
  • Putting in place effective risk management practices to address care, financial and other enterprise risks 
  • Having the structures, systems and processes in place to deliver safe and high quality care to clients 

04:20

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