Agenda

This stream is available to book as via a ONE DAY only pass aimed at aged care executives seeking to navigate pressing challenges in workforce development, recruitment and retention; the transition to the new AN-ACC funding framework and increased regulatory oversight in a post Royal Commission and post election environment.

08:00

08:30

POST ROYAL COMMISSION: ADAPTING TO NEW QUALITY & SAFETY STANDARDS

08:40

  • Workforce – The widening Crevasse that needs to be crossed 
  • Regulation – How not to be consumed by the avalanche  
  • Funding Redesign – The handholds that will help you scale the cliff face 

09:10

  • The Royal Commission landscape and industry stress 
  • What is stress? 
  • The devastating personal effects of stress 
  • Strategies to dissolve stress without trying to escape circumstances

09:40

10:10

10:40

  • Critical reform issues to be resolved to adequately fund the future aged care sector 
  • Overcoming key risks in implementing quality and safety reforms post Royal Commission  
  • The imperative for improved wages, workforce training, recruitment and retention strategies for a thriving aged care workforce 

AGED CARE FUNDING

11:30

  • Understanding the AN-ACC Funding Model 
  • Breaking down the different components of AN-ACC funding 
  • Using the AN-ACC Assessment Tool 

12:10

  • Collaborating with local high schools and training providers to fill workforce shortfalls and skills gaps 
  • Introducing a new graduate registered nurse program 
  • Reviewing models of care 

12:40

Interactive Roundtable Sessions 

01:40

Roundtable A: Reporting on clinical quality, safety and risk outcomes to meet Aged Care Quality Standards 
 

Roundtable B: Putting in place the right governance and risk control processes to drive continuous improvement 
 

Roundtable C: Navigating changes in the funding framework from ACFI to AN-ACC to ensure long-term financial sustainability 
 
 
Roundtable D: Ensuring the safe, quality use of medicines and medication management in aged care 
 

Roundtable E: Improving ICT Capabilities to drive improved quality of care outcomes for residents 
 

Roundtable F: How your aged care organisation can embed continuous improvement processes to improve safety outcomes 

02:50

03:20

  • How aged care providers can work with the government to ensure pay rates are reflective of employees’ work value 
  • Maintaining financial viability as aged care providers with rising wages 
  • What an increase in aged care wages means for users of aged care and what they will need to pay 

03:50

  • How the upcoming reforms may impact day to day operations in aged care organisations and what providers can do to prepare and adapt
  • Relevant operational risks in such an environment, including greater regulatory oversight, mitigations and response 

04:20

08:00

08:30

POST ROYAL COMMISSION: ADAPTING TO NEW QUALITY & SAFETY STANDARDS 

08:40

  • Workforce – The widening Crevasse that needs to be crossed 
  • Regulation – How not to be consumed by the avalanche  
  • Funding Redesign – The handholds that will help you scale the cliff face 

09:10

  • The Royal Commission landscape and industry stress 
  • What is stress? 
  • The devastating personal effects of stress 
  • Strategies to dissolve stress without trying to escape circumstances 

09:40

10:10

10:40

11:10

  • Partners in care in the COVID era: ensuring the health and wellbeing of people in aged care while allowing for visitation in a safe environment 
  • Strategies to develop a stronger workforce that can consistently deliver quality care  
  • The role that the volunteer workforce has to play in aged care services 

11:40

  • Addressing the workforce crisis in aged care: the importance of overseas recruitment, improved retention, greater remuneration and surge workforce planning for times of outbreak 
  • Tackling the silent abuser of malnutrition in aged care through the development of easy to follow dietary guidelines for senior Australians 
  • Plugging deficiencies in education and training to ensure staff are able to deliver the quality care that people in aged care need and deserve 

MANAGING COVID IN AGED CARE

12:10

12:40

Interactive Roundtable Sessions

01:40

Roundtable A: Reporting on clinical quality, safety and risk outcomes to meet Aged Care Quality Standards 
 

Roundtable B: Putting in place the right governance and risk control processes to drive continuous improvement 
 

Roundtable C: Navigating changes in the funding framework from ACFI to AN-ACC to ensure long-term financial sustainability 
 
 
Roundtable D: Ensuring the safe, quality use of medicines and medication management in aged care 
 

Roundtable E: Improving ICT Capabilities to drive improved quality of care outcomes for residents 
 

Roundtable F: How your aged care organisation can embed continuous improvement processes to improve safety outcomes 

02:50

03:20

  • Keeping your outbreak preparedness plan up-to-date and making provisions for sufficient PPE, designating an infection prevention lead and regular infection control training for staff 
  • Preparing for the winter wave of COVID-19 and influenza: the critical role that oral treatments and fourth doses will play in ensuring the safety of people in aged care  
  • COVID safety measures for visitors

04:10

  • Collecting data on the quality of life experience in aged care 
  • Helping clients avoid and manage chronic illness to maximise quality of life 
  • Promoting meaningful social engagement in aged care 

04:50

  • Strengthening communication on-site, across the organisation and externally 
  • Identifying and responding to changes in residents due to extended periods of isolation 
  • Visitors – balancing resident mental health and exposure risks during outbreaks

QUALITY AND SAFETY IN RESIDENTIAL, HOME AND COMMUNITY CARE

05:20

  • Identifying the need for change 
  • Implementing a change management program 
  • Maintaining change momentum 
  • Evaluating your change management program

05:50

08:00

08:30

AGED CARE SERVICE IMPROVEMENT

08:40

  • Ensuring your complaints management system is responsive to both positive and negative feedback from consumers 
  • Managing the balance between quality, safety and customer expectations 
  • Harnessing social media as a tool for collecting consumer feedback 

09:10

  • How improving nutrition and flavour can translate to improved quality of life and wellbeing for clients in aged care 
  • Overcoming unplanned weight loss through appropriate diets 
  • Addressing special dietary needs of people in aged care and ensuring they have a balanced diet 

WORKFORCE DELIVERING QUALITY AND SAFE CARE 

09:40

  • Positioning your organisation as an employer that is an attractive place to work that offers opportunities for career progression 
  • Ensuring availability of work placements that maximise skills and abilities of employees 
  • Aligning the right role to the right person 

10:10

  • Developing an organisational ethos of ongoing learning to maintain best practice standards in the delivery of care by your aged care workforce 
  • Motivating staff to undertake ongoing training and professional development  
  • Communicating benefits to staff of ongoing training and professional development 

10:40

11:10

  • Achieving optimum staffing levels and mix to deliver quality aged care 
  • Upskilling nurses and increasing training to deliver a high level of care 
  • Providing continuous training and opportunities for career progression to aged care staff

12:00

  • Prevalence and impact of Vicarious Trauma in Aged Care and Community Services 
  • How to identify the Signs and Symptoms of Vicarious Trauma  
  • How to effectively manage Vicarious Trauma and reduce Psychological Injury 

CLINICAL GOVERNANCE, AUDIT, RISK MANAGEMENT AND COMPLIANCE

12:30

  • Making complex care manageable: identifying core issues that should drive care and decisionmaking 
  • Addressing continuum of care needs to provide quality care for older people  
  • Providing staff development training specialising in working with clients with complex care needs 

01:00

02:00

  • Managing changes to the client environment through continual assessment and planning to ensure their safety 
  • Training and supporting carers and families to provide safe and effective dementia care

02:30

  • Building your board with the right experience to govern your organisation 
  • How an effective Care Governance Committee can ensure accountability for quality of care 
  • Developing a sound risk management framework that is regularly monitored and updated 

03:00

03:30

  • Tools and data that can assist with clinical governance in your organisation 
  • How the culture of your organisation is critical to supporting good clinical governance 
  • Ensuring ongoing monitoring and review of clinical quality and safety performance to identify areas of risk and support continuous improvement 

04:00

  • How appointing an internal audit lead can position your organisation for a successful audit 
  • The role that mock audits can play in identifying gaps and ensuring ongoing compliance 
  • Keeping your Plan for Continuous Improvement up-to-date 

04:30

  • How to work with the Board to set a strong tone on risk for the organisation 
  • Putting in place effective risk management practices to address care, financial and other enterprise risks 
  • Having the structures, systems and processes in place to deliver safe and high quality care to clients 

05:00

COMMUNITY AND HOME CARE: THERE’S A HOLE IN THE CHEESE 

THURSDAY 8 SEPTEMBER 2022, 9 AM – 4.30 PM 
 
When harm occurs in a residential facility, it occurs in an environment with various levels of registered and non-registered staff, cleaners, family, visitors and volunteers, other residents, and technologies such as closed-circuit television to recall events and incidents. The environment is controlled, with clean floors, purpose-built fittings, furniture and fixings. The facility is cleaned regularly and staff can call on each other. Medications are dispensed safely from a trained staff member or nurse at scheduled times, and meals are prepared for the resident throughout the day. Risk is so highly mitigated and yet, as we know from the Royal Commission, harm has most certainly occurred. 
 
We know the highly controlled, risk mitigated environment of the residential facility resembles nothing of the couple’s home. It must only be a matter of time before harm occurs. So how do we assess, measure and mitigate risk in the community or client’s residence? 
 
Through the workshop, we will look at risk in a whole new light and discover ways to prevent harm occurring to our clients, our staff and our community organisation.  
 
Learning Objectives 
  • Identify factors that contribute to patient harm in any health setting 
  • Identify risks for clients, staff and your organisation in community/home care 
  • Develop and initiate a strategy to assess and measure risk  
  • Addressing and communicating risk 

WORKSHOP AGENDA

WORKSHOP LEADER