Agenda

08:30

09:00

ADVANCING MEANINGFUL REFORM

09:10

 

  • Adopting an agile and flexible approach to implementing the new quality standards 
  • Balancing compliance requirements and the focus on quality care 
  • Developing regulatory guidelines that support and encourage innovation in service delivery

 

09:50

 

  • Examining the expanding home care waitlist that has featured strongly in the initial rounds of hearing 
  • Focusing on the evidence given regarding the need for greater and better quality training, especially dementia training 
  • Challenges the Royal Commission will face once the interim and final reports are handed down

 

10:30

FUNDING & FINANCING QUALITY CARE

10:50

  • Managing the volatility of funding in a complex and changing aged care system 
  • Facilitating the transition to a hybrid user and supplier funding system 
  • Minimising processing delays in assessments and funding approval in order to provide streamlined services 

11:20

 

  • Overview and impact of ACFI changes to date: what providers can expect in the 2019 budget 
  • How aged care providers are responding to the new funding environment to remain financially sustainable 
  • Potential impact of the Royal Commission on future funding capability and operational costs 

 

CUSTOMER ENGAGEMENT, EXPERIENCE & CHOICE

11:50

 

  • Changing the way we listen and engage with customers and their families 
  • Utilising resident feedback to change and improve the overall customer experience 
  • Changing the industry culture to ensure a safe, trusting and open environment for residents to air grievances without fear of retribution  

 

12:40

01:40

 

  • Conveying a broad choice of services across different mediums to attract more residents, their families and community 
  • Developing a distinctive value proposition 
  • Becoming a provider of choice: meeting and exceeding quality, safety and community standards 

 

02:10

 

  • Analysing existing data to understand customer patterns 
  • Talking to the market: conducting effective primary market research to gain a deeper understanding of customer needs 
  • Customer experience: Using data and feedback to measure and improve CX 

 

02:40

03:00

  • Embracing technology-based care models to improve service delivery  
  • How technology is driving better customer experience outcomes for residents by enabling greater choice and control in their care 
  • Accessing innovative and affordable technology to improve resident safety and health outcomes 

03:50

04:00

08:30

09:00

PROVIDING SAFE & QUALITY CARE FOR OLDER AUSTRALIANS 

09:10

 

  • Developing national elder abuse advocacy response protocols for a standardised approach 
  • Creating a national decision-making system to support older people, especially those at risk of dementia 
  • Mapping elder abuse referral and support pathways in each State and Territory to identify gaps that need to be addressed 

 

09:50

 

  • Accessing the $40 million in funding for regional infrastructure to deliver better aged care services in remote and regional areas 
  • Incentivising quality aged care staff to undertake rural and regional placements 
  • How technological innovation can be used to advance aged care services in rural and regional areas 

 

10:40

OVERCOMING SOCIAL ISOLATION  

11:10

  • Strategies to increase social inclusion and wellbeing of older Australians 
  • Inviting families and the community to a range of well-planned activities, to promote social wellbeing and inclusion 
  • Ensuring that residents never feel ‘trapped’ in their accommodation 
  • The importance of funding activities to combat loneliness and improve aged care mental health outcomes 

REFORMING CULTURE & OVERCOMING WORKFORCE CHALLENGES 

11:50

 

  • Redesigning retention and recruitment solutions to attract the next generation of the aged care workforce 
  • Providing ongoing learning, professional development and career progression opportunities for staff in a tight funding environment 
  • Growing emerging talent and develop future leadership capabilities in an ageing workforce 
  • Assessing the impact of potential Royal Commission outcomes on workforce resourcing and budgets 

 

12:30

 

  • Helping older people of CALD background to make informed decisions regarding their choice of aged care 
  • Employing bilingual/bicultural staff to help residents from CALD background live independently and with dignity 
  • Equipping staff with training and skills in culturally safe practices 

 

01:00

AGED CARE RECRUITMENT & RETENTION

02:00

 

  • Developing a workforce culture of respect 
  • Making aged care a desirable career for tertiary graduates 
  • Attracting more nursing graduates to address the shortfall in hospital internship placements 

 

02:30

 

  • Understanding the needs of aged care providers 
  • Ensuring that the skillset of potential candidates matches the professional needs of the aged care provider 
  • Understanding the importance of character, personality and cultural outlook in determining the right candidate for your organisation

 

03:00

03:10