- Adopting an agile and flexible approach to implementing the new quality standards
- Balancing compliance requirements and the focus on quality care
- Developing regulatory guidelines that support and encourage innovation in service delivery
Registration and Welcome Coffee
Chairperson’s Opening Address
ADVANCING MEANINGFUL REFORM
Opening Keynote: Implementing the new Quality Standards for Aged Care to better meet the increasing demands and needs of Australia’s ageing population
Reflections on the Royal Commission into Aged Care Quality and Safety: an overview of what’s taken place so far and what to expect next
Ian Henschke, Chief Advocate, National Seniors Australia
FUNDING & FINANCING QUALITY CARE
Meeting the multibillion-dollar aged care funding gap to prevent systemic problems in our system
Dr Mike Rungie, Director, Global Centre for Modern Ageing and Member, Aged Care Financing Authority
How providers can maximise ACFI and other government funding to deliver better quality aged care
Karina Peace, Group ACFI Manager, Japara Healthcare
CUSTOMER ENGAGEMENT, EXPERIENCE & CHOICE
Panel: Implementing accessible and responsive feedback systems to address key resident needs and concerns
Lynn Bailey, Executive General Manager, Fresh Hope Care
Saviour Buhagiar, Director Ageing, Uniting
Networking Lunch
How to stand out and be recognised: Aged care marketing and customer engagement 3.0
Echo Beltsos-Russo, Executive General Manager Marketing & Communications – Aged and Community Care Services, Calvary Health Care
The road to understanding your customers: using market intelligence and analytics to make informed decisions
Tanya Reardon, Senior Manager, Marketing and Communications, BlueCross Aged Care
Afternoon Tea
Panel: How digital transformation in aged care is driving reform to improve quality and safety outcomes
Paul Berryman, IT Leader Aged Care, The Salvation Army Australia
Rob Mashiah, Head of IT Operations, Catholic Healthcare
Daniel Pettman, Chief Information Officer, BaptistCare NSW & ACT
Chairperson’s Closing Address
End of Day One
Registration and Welcome Coffee
Chairperson’s Opening Address
PROVIDING SAFE & QUALITY CARE FOR OLDER AUSTRALIANS
Protecting older Australians in aged care at risk of elder abuse
Craig Gear, Chief Executive Officer, Older Persons Advocacy Network
Panel:Delivering better access and quality care to our regional and rural communities
Mark Sewell, Chief Executive Officer, Warrigal Care
Jenny Zirkler, Executive Care Manager, NVC Group
Associate Professor Maree Bernoth, Associate Professor in Nursing, Charles Sturt University
Morning Tea
OVERCOMING SOCIAL ISOLATION
Building family and community connections to promote social inclusion and combat loneliness and social isolation
Tracy Silvester, Executive Manager, Envigor Home Care
REFORMING CULTURE & OVERCOMING WORKFORCE CHALLENGES
Maximising the capability and capacity of the aged care workforce with limited resources
Renee Peterson, General Manager – Operations, People and Culture, Care Connect Group
Building the capacity of the aged care workforce to care for people from Culturally And Linguistically Diverse (CALD) backgrounds
Jim Buultjens, Chief Executive Officer, Multicultural Aged Care Illawarra
Networking Lunch
AGED CARE RECRUITMENT & RETENTION
Making aged care an attractive career
Aged care workforce recruitment: getting the right person for the job
Jenny Zirkler, Executive Care Manager, NVC Group
Associate Professor Maree Bernoth, Associate Professor in Nursing, Charles Sturt University
Chairperson’s Closing Address
End of conference